FAQ

Frequently asked questions for Cut Files Shop

1. What are SVG, DXF, PNG, PDF, and EPS files?

SVG (Scalable Vector Graphics), DXF (Drawing Exchange Format), PNG (Portable Network Graphics), PDF (Portable Document Format), and EPS (Encapsulated PostScript) are different image formats used for storing and transmitting graphical information.

2. What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, PayPal, and other electronic payment systems.

3. Are there any restrictions on using purchased files?

• Physical or digital products made from the files may be used for commercial purposes
• Do not use digital files for resale purposes

4. Can I return or exchange purchased files?

Considering the nature of digital goods, we do not offer returns or exchanges for purchased files unless specified in our return policies.

5. How will I receive the purchased files?

After successful payment, you will receive a download link for the files via the provided email or through your account on our website.

6. Can I use purchased files for commercial purposes?

Physical or digital products made from the files may be used for commercial purposes.

7. Can I edit the purchased files?

Yes, you can edit the files according to their format and the permissions granted to you with the license. (Item 3 • Physical or digital products made from the files may be used for commercial purposes
• Do not use digital files for resale purposes)

8. Are my credit card details stored on your website?

Our website does not store any information about your credit card. Payments are processed through secure payment gateways with encryption.

9. Do you provide support for users experiencing issues with file downloads?

Yes, we offer technical support for our users. If you encounter any issues with file downloads, please contact our customer support.

10. Can I share the purchased files with other users?

The license for the files usually permits their use only by you personally or for certain restricted purposes. If you wish to allow others to use the files, please pay attention to the license terms, namely, to the digital files are not used for resale